ITIL(R) Training and Consultancy Services

There are two common misconceptions about the ITIL framework :

It is a rigid set of rules and instructions
It is not. It is a set of non-prescriptive guidelines, based on observed good practice but intended to be tailored in implementation to take account of the organisational context and culture.

It is purely an IT issue
It is not. Many of the ITIL functions and processes, such as IT Service Desk, Change and Incident Management, potentially touch all operational areas of a business. The successful implementation of a best-practice based process framework, therefore, can involve changing attitudes, practices, skills, awareness and toolsets across the entire organisation.

Mark Flynn has extensive experience of implementing, managing and operating ITIL based processes. He recognises the need to train and educate people in the ITIL methodology but is passionate that implementing ITIL is not simply a training exercise.His approach to ITIL implementation is based on identifying and engaging key stakeholders, decision makers and influencers, and involving them the design and deployment of the new processes, creating Champions for Change who can lead, inspire and coach the whole organisation to achieve a lasting, beneficial cultural change.

Among the services offered:

Facilitating senior management goal setting and communication workshops where we can inject impartial, expert advice to contribute to the articulation of a high level ITIL implementation plan
Undertaking Organizational ITIL Health Checks to review the strengths and weaknesses of existing processes and documentation
Creating a tailored capability model to measure the current skills and experience levels within the IT Service Management community
Designing and delivering a tailored training and awareness plan to under pin the establishment of a best practice based project management culture
Providing additional support as appropriate through one-to-one or project-lifecycle coaching
Developing process documentation and guidance that is clear, simple and encourages the adoption of the processes
Building on success to foster the development of a culture of continuous improvement

If you would like further information or would like to be contacted to discuss your requirements, please contact Felix Maldo on : enquiries@felixmaldo.co.uk or call Mark Flynn direct on 07983 548 447.