In the late 1980’s the UK Office of Government Commerce (OGC), then known as CCTA, began to develop guidelines for managing effective IT operations. The result was the IT Infrastructure Library (ITIL), widely recoginised as the de facto standards of IT Service Management best practice.

At the core of ITIL are good practice guidelines in Service Desk, Incident and Problem Management, Configuration Change and Release Management, Service Level Management, Capacity and Availability Management, IT Service Continuity Management and Financial Management for IT Services.

Today ITIL is being adopted around the world by organizations of all sizes and sectors looking to deliver effective and efficient IT processes. In pursuit of this, hundreds of thousands of IT Professionals have taken ITIL based training courses and examinations.