Mark Flynn has been involved in ITIL based service delivery, consultancy and training for over 16 years. From high level overview sessions to foundation level introductions to the ITIL material to in-depth, topic specific courses for ITIL Implementers and Managers, he is able to offer tailored training courses to meet any requirement in the following ITIL areas: 

IT Service Desk	Incident Management	Problem Management
Configuration Management	Change Management	Release Management
Service Level Management	Capacity Management	Availability Management
Finance Management	IT Continuity Management

If you would like further information or would like to be contacted to discuss your requirements, please contact Felix Maldo on enquiries@felixmaldo.co.uk  or call direct on 07983 548 447.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries