Felix Maldo Ltd – Service Management Best Practices

Mark Flynn established Felix Maldo Ltd in 2006 offering training and consultancy services in ITSM best practice.

One of the ITSM industry’s leading professionals, Mark qualified in ITIL in 1993 and has over 30 years of experience in ITSM, as a practitioner, trainer and consultant. He brings to the classroom humour, enthusiasm and a wealth of experience to deliver genuinely practical skills and perspective as well as examination success as evidenced in delegate comments below.

Mark works closely with a select group of accredited organisations as an independent associate delivering training across all ITIL qualifications.

Contact
Tel : 07983 548 447
Email : mark.flynn@felixmaldo.co.uk

Delegate Feedback

ITIL V4 Foundation 04/03/20

Mark was a great instructor. He had a great understanding of the course and used real world examples & explanations to make it relatable.

ITIL V4 Foundation 27/9/19

Mark was a great trainer and related training to real life situation which makes it easy to remember.

ITIL V4 Foundation 3/7/19

Instruction was impecable. Mr. Flynn makes a dry topic fun through his superior attitude, which was infectious towards the entire class

ITIL Foundation 23/07/18

I enjoyed the course, Mark was a perfect teacher.

ITIL OSA 15/06/18

Mark is probably the best instructor I have encountered. He kept the course really engaging and interactive, using interesting and relevant anecdotes to relate to the subject and encouraged us to do the same. I hope he instructs me on a future course. He is a credit to your organisation.