Mark Flynn has been involved in ITIL® from its earliest days – as designer implementer and manager, trainer
and consultant. In his experience, the organizations who have benefited
most are those who have recognized that “implementing ITIL” is not simply a training exercise. A successful implementation
delivering lasting benefits involves changing the culture of the whole organization. Felix Maldo's Champions for Change service supports organizations who are in the process of evaluating or implementing an ITIL based approach.
Also available, a free
onsite ITIL V3 Briefing. Two breifings are available:
ITIL V3 : For those organisations new to ITIL, what are the
main features, benefits, costs and risk implications.
ITIL V2 to V3: For V2 organisations, Mark
Flynn will explain the major changes under V3 and the implications of adopting the new guideines
In addition, under our Training Services we can satisfy any of your ITIL based training and awareness requirements from overview to in-depth practitioner level
training.
